Complete Syllabus of Quality Management | MGT 686 | MBS 4th semester

Credits: 3

Lecture Hours: 48

Course Objectives:

The course introduces the fundamental concepts of total quality management, statistical process control, six sigma and the application of these concepts, philosophies, and strategies to quality related issues. It also imparts the knowledge and skills in diagnosing and analyzing problems causing variation in manufacturing and service industry processes. The students will get a basic understanding of "widely-used" quality analysis tools and techniques.

Course Description:

This course contains overview of quality, strategy and quality planning, six sigma, benchmarking cost of quality, ISO, building and sustaining quality, process and statistical quality control:

Course Details:

Unit 1: Overview of Quality LH 12

Meaning of quality; Concept of quality management; objective and importance of quality management; Total quality management; contributions of Joseph Moses Juran, William Edwards Deming,, Philip B. Crosby, Genichi Taguchi in quality improvement; Impact of quality on business performance; concept and stages of quality control; accounting system for quality management; quality issues in Nepalese organization. Case discussion.

Unit 2: Strategy and Quality Planning LH 6

Corporate, generic and functional strategies; need for quality approach to strategy; Quality and its types: product- based quality, User-based quality, manufacturing-based quality and value-based quality. Case discussion.

Unit 3: Six sigma LH 6

Introduction, Elements of six sigma, Six sigma methodology: DMAIC methodology, DMADV methodology and DFSS methodology, Six sigma technical tools: Process map, critical to  quality tree, histogram and pareto chart. Case discussion

Unit 4: Benchmarking LH 6

Concept; Types of benchmarking: Internal, Strategic and operational; Benefits of benchmarking and Stages of benchmarking process. Case discussion

Unit 5: Cost of Quality LH 4

Concept of cost of quality; Beliefs of quality costs; operating quality costs; use of information of quality cost. Case discussion

Unit 6: ISO 9000 series and ISO 9000: 2000 LH4

Need for ISO 9000 certification; Basic process, procedure and work instruction; responsibility of management; steps in ISO 9000 registration and basic principles of ISO 9000:2000 .Case discussion.

Unit 7: Building and Sustaining total quality LH 5

Role of quality professionals for quality organization; relevance of organizational culture to quality management; change management for sustaining total quality and sustaining quality organization; steps to sustain quality organization. Case discussion

Unit 8: Process and Statistical Quality Control LH 5

Concept of quality control; classification of quality control techniques; control charts: for variables and for attributes; Taguchi’s loss function and JIT manufacturing: basic principles; Kanban system; Case discussion.

References:

R. Panneerselvam & P. Sivasankaran (2014). Quality Management. Delhi: PHI Learning Limited.

C.S. Summers (2005). Quality Management: Creating and Sustaining organizational Effectiveness,

PHI Learning , Delhi.

J.R. Evans & W.M.Lindsay (2008). Quality Control and Management, Cengage Learning, Delhi.